MRO Insider is a tech based company with a network of service providers across many sectors of business aviation. The proprietary technology allows aircraft owners and operators to send out a single request for the type of work they need. Requests are automatically funneled/vetted/sorted to providers based on capabilities. The app has real-time location based capabilities allowing your AOG, Detailing, and GSE requests to be pushed to any provider within a 300 mile radius of your location.
As of Q3 2020, over 150 maintenance locations from 64 companies are participating in the network. More than 1600 registered tail numbers use the network to request AOG and detailing, allowing each operator to speed up their quote obtaining process for maintenance services.
MRO Insider has the largest network of AOG trucks in the world within it's network. It continues to grow other areas of service which includes scheduled maintenance, such as airframe, detailing, paint, interior, equipment/tool rental, and more.
For current stats, data, or a breakdown of aircraft by make and model please firstname.lastname@example.org
To complement the ability to send out requests, MRO Insider colleagues have put together the FiT Team for all types of maintenance oversight from single "babysitting" jobs to full DOM care-taking, pre-buys, and more.
Happy Users Are Saying
"I recently used the RFQ feature on MRO insider for the first time. I have a large inspection package coming due and needed options. Within a few hours, I had confirmation from 3 vendors that they were reviewing the work scope and working on a formal quote. The next day two of the vendors reached out to me to clear up some questions on the work scope. I soon had 3 separate quotes in hand. The best part is I'm not being hounded by salesman."
"MRO Insider is a great tool to have in your arsenal. Our Gulfstream was coming due for heavy maintenance and also needed to become ADS-B compliant. Our quote request was answered almost immediately, and because of MRO Insider, we accepted a quote from a facility that we’ve never utilized in the past. We now plan on comparing our options and reducing our maintenance costs for all future events!"
"By using MRO Insider, I was able to find several facilities our team had never heard of or utilized. The site is an extremely valuable tool to receive quotes much faster than if I had to contact them myself! MRO Insider has become a great tool that has proven very useful to our operation."
"Normally we would use a West Coast OEM facility for a GoGo WiFi installation on an aircraft coming onto our charter certificate. Using MRO Insider, we received a quote saving us $25,000! That is certainly incentive to find a way to get to the East Coast for this installation."
"TMx Aero has been working with MRO Insider for the past few months and have been very happy with the results. Their website has given us access to clients our company would not likely have the opportunity to reach! It has been a pleasure interacting with the MRO Insider crew and they have been very responsive in answering questions, providing insight, and listening to feedback. We are looking forward to growing alongside MRO Insider in the years to come!"
"JetRight is growing, and right now I'm the entire sales force, I've received quote requests from Seattle, Washington, and California, and frankly that's somewhere I can't go right now. MRO Insider just extends my range; it's a lot cheaper to pay a monthly subscription than it is for me to travel."
"Getting multiple quotes for repairs or upgrades is at minimum a pain. Tracking down the vendors, repeating yourself a dozen times, sending all of the same info, fielding return calls or emails, and answering the same questions over and over again is a difficult thing when you are busy require efficiency. MRO Insider has taken A LOT of that pain out of the equation. This is as close to a "one stop shop" for quoting maintenance as you can get. Being able to upload all of the aircraft information, along with exactly what you want as far as repair/upgrade ONCE and allowing the system put that out to a large number of vendors on your behalf is a major time saver! Everyone gets the same info, same request for quote, and it is so much easier to compare quotes accurately and efficiently. I highly recommend MRO Insider for anyone looking for repairs, major to minor, even GA pilots, to quickly get fair quotes and be an informed consumer."
"MRO insider has allowed our company to reach customers nationwide and previously unknown to our team. The ability to receive RFQ's and advertise our services to potential clients at minimal cost has given us the flexibility to administer our resources to expand our core business, instead of spending money on expensive marketing programs and sales personnel. We recently won a job from a new, out-of-state customer for a panel upgrade and exterior paint on a Citation; this wouldn't have been possible without MRO Insider's innovated website and RFQ platform."
"MRO Insider has been a valuable asset to add to our MX Control toolbox. AOG in a less than suitable location can sometimes be par for the course in the on demand cargo world. Being able to enter a location and search by distance and/or rating has greatly reduced the workload of our controllers in locating contract maintenance when the need arises. It's definitely the first place we go when the need arises."
"When time is everything, finding maintenance providers quickly and efficiently is key. The AOG feature on MRO Insider is an excellent tool for airports we don't frequently fly to. Being able to reach out to multiple vendors for quotes on a large inspection allows us see many options for not only price but timeframe and location. This is a great tool, that any operator would benefit from."
"Being located away from the USA, getting quotes to compare, and finding reputable shops and technicians was a real challenge. MRO Insider has taken the guesswork out of the equation, without having to call and email all over the place. When you get an answer or quote, you know it comes from a reputable and knowledgeable shop or technician."
"The combination of the in-app unique search function dedicated to our services and the E-blast have been very important for our expansion. Within the first few days of being active on the platform we received multiple RFQs! All this at a very reasonable cost."
"After using the MRO Insider app from the operator side, I knew when I returned to the Stevens' AOG team that we would benefit from joining the network as a service provider. As an aircraft operator, time is of the essence, and you need to get someone out to the plane as soon as possible. The MRO Insider app provides operators a quote and an ETA within minutes. At Stevens, we strive to provide superior customer service, and felt that joining the MRO Insider network was a great way to prove we are responsive to our customer's needs."
The FiT Team is a collaboration of individuals brought together via MRO Insider where aircraft owners/operators can request pre-buy inspections or receive oversight on all business aviation maintenance related tasks. MRO Insider vets individuals who participate in this program. We have experts who specialize in every airframe within business aviation.
Currently, the team includes longtime aviation maintenance veterans Hal Stephens, Stephen Prather, and Nathan Winkle. If you are interested in becoming a member providing your services or to request services for your aircraft please contact email@example.com
Having grown up in a family surrounded by aviation, Andy was confident from a young age where he would focus his career. Having held sales and marketing positions at MRO facilities in the past, he began to understand the needs of aircraft owner/operators as well as the MRO facilities. Andy's great grandfather, Ray Betzoldt, Co-founded Meyers Aircraft Company in the late 1930's which has sparked 4 generations of aircraft enthusiasts and professionals. This includes cousin Lance Neibauer who went on to form Lancair, along with his grandfather and multiple family members all having ties to the aviation industry.
After seeing the frustration and difficulty surrounding the aircraft maintenance quoting process, co-founder and president Lindsay Nixon decided there had to be a better way. Understanding that time is money, she partnered with Andy to create MRO Insider to save aircraft owners and operators both. Lindsay has spent years perfecting her craft of organizational development and leadership, and is committed to every customer to provide an efficient new process in aircraft maintenance.
Craig Miracle, Austin, TX, grew up in a USAF family and served in the U.S. Army as a UH-60 helicopter mechanic. Craig holds a Bachelors of Business Administration from Texas State University. In addition, he holds an A&P certificate and specializes in helicopter maintenance. He covers maintenance facilities, detailing companies, parts companies and flight departments for the United States.
Perri Bischoff, Tucson, AZ, began flying lessons at 16, and now her love for flying has brought her back into the aviation industry. Before joining MRO Insider, Perri spent time working in the photography, wine & restaurant, and real estate industries. In her spare time, she enjoys attempting to land taildraggers almost as much as she enjoys flying them!
Clovis Martins brings over 10 years of experience in the business aviation industry, ranging from aircraft sales to MRO sales, engine trading and engine MRO. He speaks Spanish and Portuguese and heads MRO Insider efforts in Brazil and other strategic countries in Central and South Americas.